Product Guarantee

At IconByDesign, we focus on providing our customers with quality crafted wood furniture. We only use top-grade materials and trusted craftsmen. Each and every item is thoroughly checked by our quality control team before it is packaged, ready to be shipped. We have a 100% quality inspection program and any queries you may have will be answered quickly and accurately.

To give you peace of mind, we offer one (1) year warranty on all the IconByDesign products.

What do I do if I have a warranty question?

We make it very easy for you to address any concern you may have:

  • Contact our very friendly customer service team by emailing Care@IconByDesign.com with photos of the item. You can, of course, call us on +1 888 411 5487 or contact us via our Chat facility on our web store.
  • We will discuss your concern and gain an understanding of the issue you are facing.
  • We will review the item and confirm whether it will be repaired or replaced.
  • We undertake to keep you informed every step of the way.

Warranty exclusions

Modification, improper assembly, omission of parts and/or hardware, lack of adequate care, or use for purposes other than those expressly stated which results in any malfunction, damage, or other issues, are not covered by the warranty.

Delivery Guarantee

Every single one of our items is inspected by our quality control team prior to being packaged. We do this to catch any issues in the factory, rather than when you receive your order. In addition, all items have extensive packaging to protect from damage occurring in transit.

If for any reason you believe your product is faulty or has been damaged in transit, please do not hesitate to contact us either by email at Care@IconByDesign.com or phone on +1 888 411 5487 within 7 days of product delivery. Our team will be happy to work with you to find a resolution.

 

What happens if my order or part of my order arrives in an unsuitable condition? 

If any part of your order arrives in an unusable condition we will replace that particular item. 

What happens if the item that I ordered arrives in an unsuitable condition but there is no stock left?

In this very rare occurrence, we will send out a replacement as soon as more stock becomes available. We offer the option of store credit in the event of an extended wait.