Shipping Options

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At Icon By Design we understand that our customers have different needs when it comes to delivery of their items. Additionally, we realise that shipping can be a significant part of the overall price.

As such, we have committed to keeping our shipping costs low as compared to our competitors by partnering with specialist furniture logistics partners to get our products into your homes safely and quickly.

Shipping Rates

We deliver to the 48 Continental United States from either our California (Eastvale) or North Carolina (Lexington) facility. Our standard shipping, which includes delivery of our products to your front door metropolitan locations, is available at the following rates:

Spend over $2000: Free Shipping*
Spend under $2000: Shipping $199

Please note we subsidise these rates, and our actual cost is higher.

*We ship at these rates to most urban locations across the USA. In the event that shipping is required to a location deemed remote, additional charges may apply. You may proceed with your order, and we will notify you of the additional shipping costs and request this payment prior to shipment. Please contact us if you would like to confirm a quotation for shipping prior to purchase.

In addition, we offer a premium White Glove delivery service. This involves taking your pieces to your room of choice, assembling the items, and removing the cartons after assembly. The White Glove service is available for a flat rate of $99.

Scheduling Delivery

Our logistics partner will contact you to schedule a date for the delivery service of your order to your location. Please ensure that you are available to receive the delivery. An additional charge is made by the courier should the order need to be re-delivered. We will request payment of this additional charge prior to the re-delivery.

Note that orders are delivered in a single shipment. If items in the order have differing Consignment Dates, the order will be despatched when the last item is ready for delivery. Please let us know if you would like your order despatched in multiple shipments - we will determine the revised shipping cost for you.

If you have any questions please don’t hesitate to contact us by emailing Care@IconByDesign.com or calling 888 411 5487.

Our packaging

All of your items are well protected by reinforced cardboard cartons and polystyrene packaging to ensure safety during transportation.

These elements of packaging are recyclable through local resource recycling centres. Check with your local centre before making the journey to dispose of the packaging materials. Polystyrene cannot be recycled through local council recycling bins as the micro particles will contaminate the other recyclables.